How can we help?

The LuxeLife support team works alongside your installer to keep your home running beautifully. Whether you need help setting up a profile, adding a new device, or recovering access — we’re a message away.

Reach us

Before you write

When you reach out, sharing the following helps us help you faster:

• The App version (visible in Settings → About)
• Your device and operating system (for example, iPhone 15, iOS 18)
• A short description of what you expected and what happened instead
• The name of your installer or dealer, if you know it

Common questions

I can’t connect to my home

LuxeLife works local-first, which means your phone and the bridge need to be on the same network. If the App cannot connect, first confirm your phone is on the home Wi-Fi (not a guest network or cellular). If the issue persists, restart the App; if that does not help, contact us with your bridge’s IP address shown in Settings.

I’ve forgotten my PIN

PINs are set per profile by the primary account holder (usually the admin). Ask the admin to reset it from Settings → Profiles. If you are the admin and cannot access the account, contact your installer.

A device isn’t responding

Device responsiveness depends on the underlying automation platform (for example, Crestron) and the device itself (lights, televisions, ACs, curtains). Most issues are resolved by power-cycling the affected device and refreshing the App. If a device remains unresponsive, contact your installer — they have the diagnostic tools to investigate the cause.

I want to delete my account and data

Write to us at info@playtechnologies.in with the subject line “Delete my account” from the email address associated with your installation. We will confirm your identity and delete your account within 30 days, subject to any records we are legally required to retain. See our Privacy Policy for details on what we keep and for how long.

Something feels off — or wonderful

We care about both. If you’ve spotted a bug, encountered a rough edge, or simply want to tell us what you love, we read everything. Write to info@playtechnologies.in.